Cancellation Policy
Cancellation, Termination and Refunds
Cancellation, Termination and Refunds
Business clients
Templehill Agency provides digital marketing and related professional services in accordance with the scope, fees and payment terms set out in the applicable proposal, quotation or service agreement.
For business clients, cancellation and termination rights will be governed by the applicable agreement. Unless that agreement states otherwise, fees for services properly performed up to the effective termination date and third-party costs authorised or properly committed on the client's behalf remain payable.
Any advance payments, unused prepaid fees, deposits or cancellation charges will be dealt with in accordance with the relevant agreement and applicable law.
If you have concerns about the delivery of a service, please contact us promptly at [email protected], explaining the issue and the resolution sought. We will consider the matter in accordance with the agreement and our legal obligations.
Statutory consumer rights
Nothing in these Terms excludes, restricts or removes a statutory right or remedy that applies to a customer and cannot lawfully be excluded or restricted.
Where a customer qualifies as a consumer and has a statutory right to withdraw from a distance contract, that customer may exercise the right within the applicable period by notifying us at [email protected] or by using the applicable cancellation form.
Where a statutory withdrawal right applies, refunds will be processed within the timeframe required by law and, where required, using the original payment method unless the customer agrees otherwise.
Where the law permits a charge for services supplied during a withdrawal period, any such charge will be calculated in accordance with the applicable legal requirements.
Where you request that a service begins during an applicable withdrawal period, any required express request and acknowledgement concerning the right to withdraw will be obtained separately before the service begins.
The terms in this section do not limit any mandatory rights concerning services that are not supplied, are not in conformity with the contract or otherwise fail to meet applicable legal requirements.
How to contact us
For cancellation, termination or refund enquiries, contact:
Templehill Agency
Email: [email protected]
Website: https://www.templehillagency.com
Please identify the relevant project, proposal or invoice and clearly state the nature of your request.
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COOKIE POLICY
Templehill Agency
Website: https://www.templehillagency.com
Last updated: 18 October 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Similar technologies may also collect information about your device, browsing activity and interactions with our website.
2. How We Use Cookies
Templehill Agency may use cookies and similar technologies to:
Ensure our website operates correctly and securely.
Remember preferences and improve your browsing experience.
Understand website traffic and performance.
Measure marketing effectiveness and advertising campaigns, where applicable.
Support third-party services integrated into our website, including Google reCAPTCHA.
The technologies used depend on our website configuration and may change over time.
3. Essential and Non-Essential Cookies
Strictly necessary cookies may be used without consent where an applicable legal exemption applies.
We will obtain your consent before using non-essential cookies or similar tracking technologies where required by Irish law. These may include analytics, advertising and conversion-tracking technologies.
You may accept or reject non-essential cookies and change or withdraw your consent at any time through the cookie preference controls provided on our website.
Rejecting non-essential cookies should not prevent you from using website features that do not depend on them.
4. Third-Party Cookies
Some website features may involve third-party services, such as Google reCAPTCHA, analytics providers or advertising platforms.
These services may use cookies or similar technologies, depending on their configuration. Their use must be assessed and disclosed where applicable.
Please consult our Privacy Policy for further information about how personal data is handled.
5. Managing Your Cookie Preferences
You can manage cookies through the cookie settings available on our website and through your browser settings.
Where consent is required, non-essential technologies will not be activated before you provide valid consent. You must also be able to withdraw or change your consent easily.
Blocking certain cookies may affect some website features.
6. Changes to This Policy
We may update this Cookie Policy to reflect changes to our website, technologies or legal obligations. The latest version will be published on our website with the revised date.
7. Contact Us
For questions about this Cookie Policy, contact:
Templehill Agency
Email: [email protected]
Website: https://www.templehillagency.com